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Shipping and Refund Policy

Shipping & Guarantee

➜ Start a DOA / 72-Hour Claim

Short version: We ship FedEx Priority Overnight. Corals are backed for 72 hours with store credit or replacements. Free coral shipping $249+. Shipping costs are not covered on replacement orders.

1) Shipping

  • Carrier: FedEx Priority Overnight for all live animals.
  • Handling: Orders usually ship within 2 business days after payment (varies with volume and weather).
  • Free shipping: Coral orders $249+ ship free.
  • Risk holds: We may delay shipping for weather or carrier risk to protect livestock.

Shipping Days

  • Home delivery: We ship Monday–Wednesday for doorstep delivery.
  • Thursday: Allowed only with Hold at FedEx Location and where Saturday Delivery is available. Missed pickup voids DOA/72-hour coverage.
  • No Friday shipments (unless pre-arranged and customer knows the risk) and no shipping the day after carrier holidays.
  • Extreme heat/cold: We may require Hold at Location regardless of day.

2) 72-Hour Coral Guarantee

Every coral is covered for 72 hours. If it arrives DOA or dies within 72 hours, we’ll issue store credit or a replacement coral of equal value. No refunds. File a claim.

  • Proof: For DOA, send a clear photo of the coral in the sealed bag within 2 hours of delivery. For losses inside 72 hours, provide a clear in-tank photo or video.
  • Frag plugs: Corals must remain on the original frag plug for 72 hours — removing them voids coverage.
  • Shipping: Shipping costs are not covered on replacement or credit orders.
  • Exclusions: Color shifts, growth rate, or damage from tank conditions (lighting, flow, aggression, instability) are not covered.

3) Cancellations & Refunds

  • No refunds once an order has shipped.
  • Cancellations: WYSIWYG or Cut-to-Order corals canceled before shipping are subject to a 20% fee.
  • Shipping costs: Non-refundable.

4) Disputes

  • If there’s an issue, email us first at info@corals4u.us. We stand behind our animals and will work with you.
  • Initiating a chargeback without contacting us violates this policy. This page will be referenced during disputes.

By placing an order with CORALS4U, you agree to this policy.