Float the sealed bag for 15–30 minutes to match temperature.
Open the bag and gently pour out the coral and water into a clean container.
Add tank water slowly over 10–15 minutes to adjust salinity.
Do not drip acclimate. It stresses the coral and can do more harm than good.
We do not recommend dipping. These corals are clean and healthy—dips can stress or kill sensitive species.
📊 Recommended Parameters
Parameter
Ideal Range
Temperature
77–78.5°F
Salinity
1.025–1.026
Alkalinity
8.0–9.0 dKH
Calcium
420–450 ppm
Magnesium
1300–1400 ppm
Nitrate (NO₃)
2–10 ppm
Phosphate (PO₄)
0.02–0.10 ppm
💡 Lighting & Flow
Most SPS prefer PAR between 200–350. LPS and Goni can thrive around 100–200 PAR.
We recommend blue-heavy spectrums (15K–20K) for color and health.
Provide medium to high indirect flow—enough to keep water moving without blasting tissue.
🧼 Extra Notes
Acclimate to lighting over a few days. Don’t throw new frags under full power immediately.
Stability matters more than chasing perfect numbers.
Handle by the plug or skeleton. Avoid touching soft tissue.
Shipping & Guarantee
Short version: We ship FedEx Priority Overnight. Corals are backed for 30 days with replacements only. Free coral shipping $249+. Replacements: to qualify for a DOA coral replacement, your next order must be of meaningful value (≥ 50% of the value being replaced); we don’t ship replacements alone. Credits & discounts: Any discount applies to items first, then any DOA store credit is subtracted from the discounted subtotal. Credit itself isn’t discounted. See details below.
1) Shipping
Carrier: FedEx Priority Overnight for all live animals.
Handling time: Orders usually ship within 2 business days after payment (varies with volume and weather).
Coordination: Email info@corals4u.us to schedule ship-out. If we don’t hear from you within 14 days, your order converts to store credit (no expiration).
Free shipping: Coral orders $249+ ship free.
Addresses: No PO Boxes/APO/FPO. Provide a safe, accurate address. If FedEx flags a location as unsafe, we can’t replace or refund for theft or misdelivery, but we’ll help you file a claim.
Methods: We may delay shipping for weather or carrier risk. We always ship when it’s safe for the animals.
2) 30-Day Live Coral Guarantee
Every coral is covered for 30 days. If it arrives DOA or fails within 30 days, we’ll replace it with a coral of equal value. No refunds.
How to qualify: Maintain stable, healthy reef conditions. Severe parameter swings, improper lighting/flow, or neglect void coverage.
Proof: Photos/videos are required. For DOA on arrival, send a clear photo of the coral in the sealed bag within 2 hours of delivery.
Meaningful value requirement: Your next order must be ≥ 50% of the total value of the DOA coral(s). Example: DOA total = $200 → next order subtotal must be ≥ $100. Small “token” orders or shipping-only requests don’t qualify.
Shipping of replacements: Replacements ship with your next order that meets the meaningful value rule (≥ 50%). We don’t ship replacements alone.
What’s not covered: Color shifts (e.g., Acropora browning), growth rate, or damage after introduction due to tank conditions.
Out of stock: If the same coral isn’t available, choose another of equal value.
If store credit is issued instead of a replacement: see Section 6 for how credit and discounts are applied.
3) Customer responsibilities on arrival
Be available on delivery day. Open and acclimate promptly.
Delays in opening or acclimating may void coverage.
If tracking shows delivered but the box wasn’t opened in time, losses are the buyer’s responsibility.
4) Shipping delays & carrier issues
No refunds or replacements for carrier/weather delays beyond our control.
We’ll assist with FedEx claims, but outcomes are not guaranteed.
5) Cancellations, refunds & fees
No refunds once an order has shipped.
Weather delays don’t qualify for cancellation; we’ll ship when safe.
WYSIWYG coral cancellations (before shipping) are subject to a 20% fee.
Shipping costs are non-refundable.
6) Store credit & discounts (DOA/replacements)
Order of operations: Discounts apply to merchandise first. After discounts, any DOA store credit is subtracted from the remaining subtotal.
No discount on credit: Store credit itself isn’t discounted.
What credit can’t cover: Credit can’t be used for shipping or taxes.
Example: $1,000 cart with 20% off → $800. If you have $300 in DOA credit, it’s applied after the discount → $800 − $300 = $500 due (shipping/taxes extra).
7) Photos, color & lineage
Photos are taken under standard reef lighting or provided by suppliers. Color may vary based on your settings.
Lineage is only guaranteed when explicitly stated on the product page.
8) Disputes & chargebacks
If something’s off, email us first at info@corals4u.us. We stand behind our animals and will work with you.
Initiating a chargeback without contacting us violates this policy. We’ll reference this page during any dispute.
By placing an order with CORALS4U, you agree to this policy.
