DOA Claim Form
Had an issue? We’ll make it right.
DOA window: photo of sealed bag within 2h of FedEx delivery scan
30-Day Coral Guarantee: replacements only, ship with next order
Fish sales are final
Set delivery time to check DOA eligibility…
1 · Claim Type
2 · Shipment
3 · Evidence
4 · Tank Params
5 · Review & Submit
Quick Policy Recap
- DOA (corals & fish): Photo of livestock in the sealed bag within 2 hours of FedEx delivery scan.
- 30-Day Coral Guarantee: Corals only. Provide stable tank params. Replacements only; ship with your next order. No refunds.
- Fish sales are final: No 30-day coverage for fish.
FAQ
How strict is the 2-hour DOA window?
We use the FedEx delivery scan timestamp. If you submit within 2 hours with a sealed-bag photo, you’ll see ✅ Eligible. If you’re late, submit anyway — we’ll still review.
What do replacements cover?
For corals, approved claims are replaced and ship with your next order. We don’t refund to original payment.
When will my replacement ship?
With your next order. We pack replacements first and match your chosen ship date.
What isn’t covered?
Delays in unpacking/acclimation beyond the DOA window, parameters far outside reef ranges, and fish beyond arrival.
Ship-date Picker (Reusable Snippet)
Ships Monday–Thursday. We need 2 business days lead time.