Marine Betta (Calloplesiops altivelis)

• Carrier: FedEx Priority Overnight for all live animals.
• Handling time: Orders usually ship within 2 business days after payment (varies with volume and weather).
• Coordination: Email info@corals4u.us to schedule ship-out. If we don’t hear from you within 14 days, your order converts to store credit (no expiration).
• Free shipping: Coral orders $249+ ship free (fish excluded).
• Addresses: No PO Boxes/APO/FPO. Provide a safe, accurate address. If FedEx flags a location as unsafe, we can’t replace or refund for theft or misdelivery, but we’ll help you file a claim.
• Methods: We may delay shipping for weather or carrier risk. We always ship when it’s safe for the animals.

Every coral is covered for 30 days. If it arrives DOA or fails within 30 days, we’ll replace it with a coral of equal value. No refunds.

• How to qualify: Maintain stable, healthy reef conditions. Severe parameter swings, improper lighting/flow, or neglect void coverage.
• Proof: Photos/videos are required. For DOA on arrival, send a clear photo of the coral in the sealed bag within 2 hours of delivery.
• What’s not covered: Color shifts (e.g., Acropora browning), growth rate, or damage after introduction due to tank conditions.
• Out of stock: If the same coral isn’t available, choose another of equal value.
• Shipping of replacements: Replacements ship with your next order of reasonable value (typically equal or greater than the original coral). We don’t ship replacements alone.

• Be available on delivery day. Open and acclimate promptly.
• Delays in opening or acclimating may void coverage.
• If tracking shows delivered but the box wasn’t opened in time, losses are the buyer’s responsibility.

• No refunds or replacements for carrier/weather delays beyond our control.
• We’ll assist with FedEx claims, but outcomes are not guaranteed.

• Final sale: All fish sales are final once sourced/purchased. No refunds or replacements. No quarantine unless explicitly stated on the product.
• Shipping cost: Fish are excluded from free shipping due to carrier weight/cost.
• If you switch from pickup to shipping: Shipping must be paid before dispatch; failure to pay converts the purchase to store credit.
• DOA window: If a fish arrives deceased, email within 2 hours of delivery with a continuous video showing the unopened box, sealed bag, and the fish. Store credit only if approved. Delays due to carrier/weather are not covered.

• No refunds once an order has shipped.
• Weather delays don’t qualify for cancellation; we’ll ship when safe.
• Fish orders cannot be canceled once placed with the supplier.
• WYSIWYG coral cancellations (before shipping) are subject to a 20% fee.
• Shipping costs are non-refundable.

• Photos are taken under standard reef lighting or provided by suppliers. Color may vary based on your settings.
• Lineage is only guaranteed when explicitly stated on the product page.

• If something’s off, email us first at info@corals4u.us. We stand behind our animals and will work with you.
• Initiating a chargeback without contacting us violates this policy. We’ll reference this page during any dispute.