Supernova Goni G372

• Carrier: FedEx Priority Overnight for all live animals.
• Handling time: Orders usually ship within 2 business days after payment (varies with volume and weather).
• Coordination: Email info@corals4u.us to schedule ship-out. If we don’t hear from you within 14 days, your order converts to store credit (no expiration).
• Free shipping: Coral orders $249+ ship free.
• Addresses: No PO Boxes/APO/FPO. Provide a safe, accurate address. If FedEx flags a location as unsafe, we can’t replace or refund for theft or misdelivery, but we’ll help you file a claim.
• Methods: We may delay shipping for weather or carrier risk. We always ship when it’s safe for the animals.

Every coral is covered for 7 days. If it arrives DOA or dies within 7 days, we’ll replace it with a coral of equal value. No refunds.

• How to qualify: Maintain stable, healthy reef conditions. Severe parameter swings, improper lighting/flow, or neglect void coverage.
• Proof: Photos/videos are required. For DOA on arrival, send a clear photo of the coral in the sealed bag within 2 hours of delivery.
• Meaningful value requirement: Your next order must be ≥ 50% of the total value of the DOA coral(s). Example: DOA total = $200 → next order subtotal must be ≥ $100. Small “token” orders or shipping-only requests don’t qualify.
• Shipping of replacements: Replacements ship with your next order that meets the meaningful value rule (≥ 50%). We don’t ship replacements alone.
• What’s not covered: Color shifts (e.g., Acropora browning), growth rate, or damage after introduction due to tank conditions.
• Out of stock: If the same coral isn’t available, choose another of equal value.
• If store credit is issued instead of a replacement: see Section 6 for how credit and discounts are applied.

• Be available on delivery day. Open and acclimate promptly.
• Delays in opening or acclimating may void coverage.
• If tracking shows delivered but the box wasn’t opened in time, losses are the buyer’s responsibility.

• No refunds or replacements for carrier/weather delays beyond our control.
• We’ll assist with FedEx claims, but outcomes are not guaranteed.

• No refunds once an order has shipped.
• Weather delays don’t qualify for cancellation; we’ll ship when safe.
• WYSIWYG coral cancellations (before shipping) are subject to a 20% fee.
• CTO (cut-to-order) cancellations are also subject to a 20% fee, since cuts are scheduled immediately after purchase and inventory is reserved.
• Shipping costs are non-refundable.

• Order of operations: Discounts apply to merchandise first. After discounts, any DOA store credit is subtracted from the remaining subtotal.
• No discount on credit: Store credit itself isn’t discounted.
• What credit can’t cover: Credit can’t be used for shipping or taxes.
• Example: $1,000 cart with 20% off → $800. If you have $300 in DOA credit, it’s applied after the discount → $800 − $300 = $500 due (shipping/taxes extra).

• Photos are taken under standard reef lighting or provided by suppliers. Color may vary based on your settings.
• Lineage is only guaranteed when explicitly stated on the product page.

• If something’s off, email us first at info@corals4u.us. We stand behind our animals and will work with you.
• Initiating a chargeback without contacting us violates this policy. We’ll reference this page during any dispute.