Richmond's Wrasse

• Carrier: FedEx Priority Overnight for all live animals.
• Handling time: Orders usually ship within 2 business days after payment (varies with volume and weather).
• Coordination: Email info@corals4u.us to schedule ship-out. If we don’t hear from you within 14 days, your order converts to store credit (no expiration).
• Free shipping: Coral orders $249+ ship free.
• Addresses: No PO Boxes/APO/FPO. Provide a safe, accurate address. If FedEx flags a location as unsafe, we can’t replace or refund for theft or misdelivery, but we’ll help you file a claim.
• Methods: We may delay shipping for weather or carrier risk. We always ship when it’s safe for the animals.

Every coral is covered for 30 days. If it arrives DOA or fails within 30 days, we’ll replace it with a coral of equal value. No refunds.

• How to qualify: Maintain stable, healthy reef conditions. Severe parameter swings, improper lighting/flow, or neglect void coverage.
• Proof: Photos/videos are required. For DOA on arrival, send a clear photo of the coral in the sealed bag within 2 hours of delivery.
• Meaningful value requirement: Your next order must be ≥ 50% of the total value of the DOA coral(s). Example: DOA total = $200 → next order subtotal must be ≥ $100. Small “token” orders or shipping-only requests don’t qualify.
• Shipping of replacements: Replacements ship with your next order that meets the meaningful value rule (≥ 50%). We don’t ship replacements alone.
• What’s not covered: Color shifts (e.g., Acropora browning), growth rate, or damage after introduction due to tank conditions.
• Out of stock: If the same coral isn’t available, choose another of equal value.
• If store credit is issued instead of a replacement: see Section 6 for how credit and discounts are applied.

• Be available on delivery day. Open and acclimate promptly.
• Delays in opening or acclimating may void coverage.
• If tracking shows delivered but the box wasn’t opened in time, losses are the buyer’s responsibility.

• No refunds or replacements for carrier/weather delays beyond our control.
• We’ll assist with FedEx claims, but outcomes are not guaranteed.

• No refunds once an order has shipped.
• Weather delays don’t qualify for cancellation; we’ll ship when safe.
• WYSIWYG coral cancellations (before shipping) are subject to a 20% fee.
• Shipping costs are non-refundable.

• Order of operations: Discounts apply to merchandise first. After discounts, any DOA store credit is subtracted from the remaining subtotal.
• No discount on credit: Store credit itself isn’t discounted.
• What credit can’t cover: Credit can’t be used for shipping or taxes.
• Example: $1,000 cart with 20% off → $800. If you have $300 in DOA credit, it’s applied after the discount → $800 − $300 = $500 due (shipping/taxes extra).

• Photos are taken under standard reef lighting or provided by suppliers. Color may vary based on your settings.
• Lineage is only guaranteed when explicitly stated on the product page.

• If something’s off, email us first at info@corals4u.us. We stand behind our animals and will work with you.
• Initiating a chargeback without contacting us violates this policy. We’ll reference this page during any dispute.